Terms & Conditions

Last updated: 18 October 2023

User Account Terms and Conditions

Ingredifind Ltd, a company registered in England and Wales under company number 13780661, with its registered office at 12 New Fetter Lane, London, United Kingdom, EC4A 1JP (together with each of its subsidiaries and affiliated entities, including, without limitation, Ingredifind Inc., a Delaware corporation, the “Company”). The Company operates the website www.ingredifind.com (the “Website”), and the service is also made available through the mobile application (the “App”), both of which allow end users to view current ingredient information as uploaded by participating restaurants in respect of dishes that they offer to their customers (the Website and App are sometimes collectively referred to as the “Platform”).

1. Understanding these Terms and Conditions

These terms and conditions (these “Terms”) describe how you may access and use the Platform. These Terms will apply to your access of the Platform at any location worldwide.

By accessing and using the Platform with respect to a restaurant located in the United States of America or Canada, you are contracting solely with Ingredifind Inc. and agreeing that solely the laws of the United States of America shall govern these Terms. By accessing and using the Platform with respect to a restaurant located outside of the United States of America or Canada, you are contracting solely with Ingredifind Ltd and agreeing that solely the laws of England and Wales shall govern these Terms.

When we refer to “we”, “us” or “our”, we mean the Company; and when we refer to “you” or “your” we mean you, the person accessing or using the Platform.

In addition, please note that we use your personal information as is set out in our privacy policy.

When using our Platform, it is very important to understand the difference between ‘reviewed’ and ‘unreviewed’ information:

“Reviewed” means information marked with our reviewed logo which has been provided by a restaurant which has an account with us, has provided us with an allergen or full ingredient list for each of its menu items, against which we have reviewed to identify obvious missing information. You should always check with a restaurant whether a particular dish meets your allergen requirements before ordering it.
“Unreviewed” means information marked with our unreviewed logo because it does not meet the Reviewed information requirements set out above.

2. The Platform

You do not need to register an account with us in order to access all services on the Website including a restaurant's menu. But these Terms apply to any access or use of the Ingredifind Platform.

In respect of Reviewed information, you may select allergen or ingredient preferences that you would like to filter. Selected preferences remain on your personal device used to access the Platform, they are not stored by us. You should always check with a restaurant whether a particular dish meets your allergen requirements before ordering it.

You will need to register an account with us on the App in order to access certain services (“Account”) including storing your personal preferences for multiple uses. Access to some of Ingredifind's services may be conditional upon payment of a subscription fee (“Subscription Fee”). We may suspend, withdraw, discontinue or change all or any part of the Platform without notice.

You are responsible for making all arrangements necessary for you to have access to the Platform. You are also responsible for ensuring that all persons who access the Platform through your Account are aware of these Terms.

The Platform and the content on it are provided for general information purposes only. They are not intended to amount to medical advice on which you should rely. You may only use the Platform for your own domestic, private and non-commercial use.

It is your responsibility to identify the allergies which have the potential to affect you and to use the Platform correctly to better understand the ingredients of dishes. However, you should always check with a restaurant whether or not any dish contains a particular ingredient, especially one in respect of which you or a member of your party has an allergy.

3. Subscription Fees

Details of our Subscription Fees as are payable from time to time can be found on our Platform. You will be asked to select a Subscription Fee plan on registration and you agree to pay all Subscription Fees before accessing registered user sections of the Platform.

Subscription Fees may be increased or decreased by us, but we will always make this information available on the Platform at least 30 days before the change comes into effect.

You are responsible for ensuring that we are provided with a Payment Method to receive payment from you. Unless you cancel your membership before your billing date, you authorise us to charge the Subscription Fee for the next billing cycle to your Payment Method.

You authorise us to charge any Payment Method associated to your account. You remain responsible for any uncollected amounts. If a payment is not successfully settled, we may suspend your access to the sections of the Platform reserved for registered users until we have successfully charged a valid Payment Method.

4. Cancellation

You can cancel your subscription at any time, and you will continue to have access to the service through the end of your billing period. Payments are non-refundable and we do not provide refunds or credits for any partial subscription periods. To cancel, go to your “Account” page and follow the instructions for cancellation.

5. Your account and password

If you register an Account, you will be asked to provide certain information and to create a password, as part of our security procedures. You are responsible for keeping such information accurate and up to date and must treat any password as confidential. We have the right to disable any Accounts and/or passwords at any time if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your Account login details, you must immediately notify us at support@ingredifind.com. You are responsible for any unauthorised use of your Account login details.

6. Acceptable use

You agree not to:

use the Platform in any way that breaches these Terms or any applicable law or regulation;
copy, or otherwise reproduce or re-sell any part of the Platform unless expressly permitted;
do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Platform.

If you supply any content to the Platform (“User Generated Content”), it must not be obscene, abusive, offensive, defamatory, or infringe the rights or privacy of anyone else. It must be true and honest so far as you know. We reserve the right to refuse or cease to use any User Generated Content that contravenes these rules.

We do not guarantee that the Platform will be totally secure or free from bugs or viruses. You are responsible for configuring your information technology to access the Platform and we recommend that you use your own virus protection software. You must not misuse the Platform by knowingly introducing viruses or other malicious material.

7. Intellectual property

We are the owner or licensee of all intellectual property rights in the Platform and its content, including the Ingredifind name and mark. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.

You are not granted any right to use any of our intellectual property rights other than as set out in these Terms. You must not use the Platform for commercial purposes; however, you may download material from the Platform solely for non-commercial, personal use.

8. Our liability

Our liability shall be limited to:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation by us;
any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

We only supply the Platform for domestic and private use. You agree not to use the Platform for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We assume no responsibility for the content of the Platform marked Unreviewed. Reviewed information may not be fully up to date or reflect a restaurant's current menu. In all cases you should always check with a restaurant whenever placing an order whether or not any dish contains a particular ingredient.

9. Suspension and termination

If you breach any of these Terms, we may immediately do any or all of the following: issue a warning; temporarily or permanently remove any User Generated Content; temporarily or permanently withdraw your right to use the Platform; suspend or terminate your Account; issue legal proceedings against you for reimbursement of all costs; take further legal action; and/or disclose such information to law enforcement authorities as we reasonably feel is necessary.

10. Changes to these Terms

We may make changes to these Terms from time to time. Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you access and use the Platform.

11. Other important information

Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you.

12. Governing law and jurisdiction

These Terms are governed by the applicable laws of the jurisdiction in which you are accessing the Platform. If you are accessing the Platform with respect to a restaurant located in the United States of America or Canada, these Terms shall be governed solely by the laws of the United States of America. If you are accessing the Platform with respect to a restaurant located anywhere outside of the United States of America or Canada, these Terms shall be governed solely by the laws of England and Wales.

If you are a consumer who is a resident of the United Kingdom or the European Union and are accessing the Platform with respect to a restaurant located outside of the United States of America or Canada, you may bring any cause of action to either the competent court of England, or to the competent court of your country of habitual residence.

13. Contacting us

Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us at:

Address: Ingredifind Ltd, c/o 12 New Fetter Lane, London, United Kingdom, EC4A 1JP
Email: support@ingredifind.com

Restaurant Account Terms and Conditions

By registering or continuing to use an Account and/or agreeing a Services Order Form, these Ingredifind Restaurant Account Terms and Conditions (“Terms”) will apply to you and any business which you represent as our Customer.

References to “you”, “your” or “Customer” mean the legal entity or person identified as Customer in a Services Order Form and any person or legal entity on whose behalf an Account is registered and used. References to “we”, “us” or “our” mean the Company.

Part 1: Definitions and Rules of Interpretation

1. Understanding these Terms

If you are acting on behalf of your employer or a business when you register an Account, you represent and warrant that you have full legal authority to bind your employer or that business, you agree to these Terms on their behalf, and you will ensure all staff and sub-contractors comply with the obligations set out here.

Use of our Platform is also governed by our . We only use your personal information in accordance with our privacy policy.

2. Definitions

Key terms used in these Terms:

“Account” — a registered account used to access certain features of the Platform;
“Active” — a Restaurant is shown on the Platform and visible to End Users;
“Content” — any ingredient, allergen, or other information uploaded or made available to End Users;
“Customer” — the legal entity or person identified as customer in a Services Order Form;
“End User” — an end user of the Company or a member of its group's services;
“Fee(s)” — the fees payable per location and subscription period as detailed in a Services Order Form;
“Restaurant(s)” or “Location(s)” — each restaurant location in respect of which you submit or publish Content;
“Services Order Form” — any Ingredifind Services order form agreed between Customer and the Company.

Part 2: General Terms and Conditions

4. Your Account

In order for you to add or for us to make available your Content you will need to register an Account with us. When you register, you will be asked to provide certain information and to create a password. You warrant that all such information is full and accurate. You must pay the required Fee before a Restaurant is Active. You must treat your password as confidential and not disclose it to any third party. You can only register one Account per email address. You must be aged 18 or over to register.

We have the right to disable any Accounts and/or passwords at any time if in our reasonable opinion you have failed to comply with these Terms. If you know or suspect that anyone other than you knows your Account login details, you should change your password and immediately notify us at support@ingredifind.com.

5. Using the Platform

You will not:

use the Platform in any unlawful manner or inconsistent with these Terms;
infringe our Intellectual Property Rights or those of any third party;
provide any false or misleading information in your Account details;
post any Content that is false, inaccurate, misleading, defamatory, offensive or otherwise objectionable;
use the Platform by automated means for scraping or extracting material;
collect or harvest any information from our systems;
bring the Platform and/or the Company into disrepute;
copy or otherwise reproduce or re-sell any part of the Platform;
circumvent any technical measures we use to provide and/or secure the Platform;
create multiple accounts to evade punishment or avoid restrictions.

6. Content

Content regarding a Restaurant can be Active on the Platform provided that all Fees due have been paid. You agree and warrant that at all times:

you are responsible for ensuring all ingredients and allergens in the Content are full, accurate and record everything included in dishes served by your Restaurants, including third party products;
you will maintain the list of ingredients and allergens to ensure it is always up to date;
any photos you upload are accurate and representative of the relevant meal;
you will ensure only ingredients listed in the Content are included in dishes served.

Definitions of allergens used on the Platform are available at ingredifind.com/definitions. It is your responsibility to check these definitions and confirm that the Content assumes the meanings given.

7. Fees

The Fees and payment terms are set out in our Services Order Forms and/or on the Platform. Fees will not be charged for periods where you deactivate a Restaurant. The Fee is shown exclusive of VAT and other taxes which you also agree to pay. We have the right to make changes to any Fee from time to time with at least thirty (30) days' notice.

8. Suspension and termination

By you:

You may deactivate a Restaurant at any time (it will no longer be Active). You may cancel your agreement to these Terms by cancelling your Account on the Platform or by providing at least thirty (30) days written notice by email to support@ingredifind.com. There are no refunds upon cancellation.

By us:

If you breach any of these Terms, we may immediately: issue a warning; remove any Content; withdraw your right to use the Platform; suspend or terminate your Account; issue legal proceedings; take further legal action; and/or disclose information to law enforcement authorities.

Consequences of termination:

On termination, your Account will be deleted, all outstanding Fees become immediately payable, your access to the Platform will be revoked, and the licence granted to you will cease.

9. Intellectual Property Rights and confidentiality

We grant to you a non-transferable, non-exclusive, revocable licence to use the Platform to receive the benefit of the Services, provided you comply with these Terms. We are the owner or licensee of all Intellectual Property Rights in the Platform, its content, and the Ingredifind name and mark. All rights are reserved.

You will retain ownership of your Content. You hereby grant us a perpetual, irrevocable, sub-licensable, worldwide, royalty-free transferable licence to use your Content for the purposes of operating the Platform and our Services, and for advertising and promoting the Platform.

Both parties shall protect all Confidential Information disclosed in connection with this Agreement. Confidentiality obligations do not apply to information already publicly available, independently developed, or required to be disclosed by law.

You warrant that you own or have a licence to all rights in your Content and that our use of your Content shall not infringe any third party rights. You accept full responsibility for ensuring best industry health and safety measures are adopted, that each Restaurant is operated in compliance with applicable law, and that public liability insurance cover is in place.

You shall indemnify and hold us harmless against any losses resulting from: any claim that your Content infringes third party rights; any use by you of our Intellectual Property Rights other than in accordance with these Terms; claims following publication of inaccurate Content; and/or any other breach of these Terms.

10. Changes to these Terms

We may amend these Terms immediately on notice if there is a change in applicable law or regulation or for security reasons, or on at least thirty (30) days' advance notice for other reasons.

11. Our liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which may not be limited or excluded under applicable law.

Subject to the above, we shall not be liable for any loss of profits, loss of revenue, loss of contracts, failure to realise anticipated savings or for any indirect or consequential loss. In the event a consumer is harmed by their reliance on the Content, you shall assume full responsibility and liability. Our total aggregate liability shall be limited to one thousand pounds sterling (£1,000).

12. Other important information

Each clause operates separately. If any court decides that any of them are unlawful or unenforceable, the remaining clauses remain in full force and effect. If we fail to insist that you perform any obligation, that will not mean we have waived our rights.

13. Governing law and jurisdiction

These Terms are governed by English law. Your access to and use of your Account, the Platform and any dispute or claim arising out of or in connection with these Terms will be governed by English law. You and we irrevocably agree that the courts of England shall have exclusive jurisdiction.

14. Contacting us

Should you have any reasons for a complaint, we will endeavour to resolve the issue. You can always contact us at:

Email: support@ingredifind.com